Shipping Policy

At Cobalt Official, we are dedicated to providing a seamless shopping experience. Please review our delivery terms and conditions to understand our shipping processes.

Order Processing

  • Confirmation: Upon placing an order, you will receive a confirmation email or SMS with your order details.

  • Processing Time: Orders are processed within 1-2 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping and Delivery

  • Delivery Charges: A standard delivery fee of PKR 199 applies to all orders. Orders above PKR 5,000 qualify for free shipping.

  • Delivery Timeframe: Deliveries are typically made within 3-5 working days after order processing. Delivery times may vary based on location and during peak seasons or promotional periods.

  • Delivery Schedule: Our delivery services operate from Monday to Saturday, between 9:00 AM and 5:00 PM. No deliveries are made on Sundays or public holidays.

Order Tracking

  • Tracking Information: Once your order is dispatched, a tracking number will be sent to you via email. You can use this number to monitor your order's status on our courier partner's website.

Payment Methods

  • Cash on Delivery (COD): Payment can be made in cash at the time of delivery. Please ensure the exact amount is available, as delivery personnel may not have change.

  • Online Payment: We accept online payments via major credit and debit cards. All transactions are secured to ensure your information's safety.

Delivery Conditions

  • Address Accuracy: Please provide accurate and complete delivery addresses to avoid delays. Cobalt Official is not responsible for orders delivered to incorrect addresses provided by the customer.

  • Receipt of Delivery: A signature may be required upon delivery. If you are unavailable, please ensure an authorized person is present to receive and sign for the package.

  • Undeliverable Packages: If a package is returned to us due to incorrect address information or failed delivery attempts, we will contact you to arrange re-delivery. Additional shipping charges may apply.

International Shipping

  • Availability: Currently, we do not offer international shipping.

Contact Us

For any questions or assistance regarding your order or our delivery services, please contact our Customer Support team:

By placing an order with Cobalt Official, you agree to these shipping policies.