Frequently Asked Questions
1. How can I place an order with Cobalt Official?
You can place an order directly through our website by selecting your desired products and following the checkout process. Alternatively, you can call our Customer Support or WhatsApp at +92 300 9212918, available Monday to Saturday from 10:00 AM to 6: 00 PM, to place an order over the phone.
2. What payment methods are accepted?
We accept the following payment methods:
- Cash on Delivery (COD): Pay in cash upon receiving your order.
- Online Payment: Secure online payment via MasterCard, Visa, PayPak or UnionPay.
3. How long will it take to receive my order?
Orders are typically dispatched within 2-3 working days. Delivery times may vary based on your location, but most orders are delivered within 3-5 working days after dispatch.
4. Can I track my order?
Yes, once your order is dispatched, we will provide you with a tracking ID via email. You can use this ID to track your parcel online. If you need assistance, please call our Customer Support.
5. What is your return and exchange policy?
We offer a flexible return and exchange policy:
- Refunds: Available within 5 days of purchase for unused items in their original condition with all packaging and tags intact.
- Exchanges: Accepted within 7 days of purchase for unused items in their original condition with all packaging and tags intact.
Please note that items purchased during sales promotions and accessories are not eligible for refunds or exchanges. For detailed information, refer to our Return & Exchange Policy.
6. How should I care for my Cobalt Official shoes?
To maintain the quality and longevity of your shoes:
- Regular Cleaning: Use a soft brush or cloth to remove dirt and debris.
- Conditioning: Apply a leather conditioner to keep the material soft and prevent cracking.
- Protection: Use a waterproofing spray to guard against water and stains.
- Storage: Keep shoes in a cool, dry place away from direct sunlight and heat.
For more detailed care instructions, visit our Shoe Care Guide.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our Customer Support immediately at +92 300 92912918, or email us at cobaltoffocialstore@gmail.com or info@cobaltofficial.com. We will assist you in resolving the issue promptly.
9. Can I cancel or modify my order after placing it?
To cancel or modify your order, please contact our Customer Support as soon as possible. If the order has not been dispatched, we will accommodate your request. However, if the order has already been shipped, cancellation or modification may not be possible.
10. How can I contact Cobalt Official for further assistance?
You can reach our Customer Support team:
- Phone: +92 300 9212918
- Email: cobaltofficialstore@gmail.com, info@cobaltofficial.com
- Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
We are here to assist you with any questions or concerns you may have.
