Return & Exchange Policy

At Cobalt Official, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, our Return and Exchange Policy is designed to assist you.

Refunds

  • Eligibility: Refunds are available within 5 days from the date of purchase. To qualify, items must be unused, in their original condition, and accompanied by all packaging and tags.

  • Procedure: Contact customer services at given at our page and dispatch purchased order containing online order number to initiate a refund.

  • Exclusions: Items purchased during sales promotions and accessories are not eligible for refunds.

Exchanges

  • Eligibility: Exchanges can be made within 7 days from the date of purchase. Items must be unused, in their original condition, with all packaging and tags intact.

  • Procedure: Contact customer services at given at our page and dispatch purchased order containing online order number to process an exchange.

  • Exclusions: Accessories and items bought during sales promotions are not eligible for exchange.

Important Notes

  • Condition: Products that have been used, lack original packaging or tags, or are without the sales invoice/online order number are ineligible for refund or exchange.

  • Shipping Fees: Customers are responsible for shipping fees associated with exchanges.

  • Courier Policy: Per our courier partner's guidelines, parcels cannot be opened at the time of delivery. Customers should accept the parcel and, if necessary, contact our Customer Service for any issues.

Contact Us

For assistance or inquiries regarding our Return and Exchange Policy, please reach out to our Customer Service team:

We value your patronage and aim to provide a seamless shopping experience.